Code of Conduct
Registered migration agents in Australia work under a Code of Conduct set by law. This page explains what that Code requires of us, what you can expect as our client, and what to do if you are not happy with our service.
Nationwide Migration and Education | Suman Dua, Registered Migration Agent | MARN 1800859
What the Code of Conduct is
The Code of Conduct is a set of legal rules that every registered migration agent in Australia has to follow. It is not a company policy we wrote. It is prescribed by the Australian Government in the Migration (Migration Agents Code of Conduct) Regulations 2021, which took effect on 1 March 2022.
The Code is administered by the Office of the Migration Agents Registration Authority, known as OMARA. OMARA registers migration agents, monitors how they work, and handles complaints about them. An agent who breaches the Code can be cautioned, suspended, or have their registration cancelled.
You can read the full Code on the OMARA website: Code of Conduct for registered migration agents.
What you can expect from us
These are the duties the Code places on us. They are summarised in plain language. The Code itself is the authority.
Honest and professional conduct
We must act professionally and ethically, treat you with respect, and not make false or misleading statements to you.
Lawful advice only
We must comply with migration law and must not give you false or misleading documents or statements.
No pointless applications
We must not give immigration assistance that has no realistic prospect of success. If an application is not viable, we have to tell you.
Registered agents only
Immigration assistance must be given by a registered migration agent, and our MARN must be shown where the law requires it.
Honest advertising
We must not make false or misleading statements when promoting the business.
Professional indemnity insurance
Registered agents are required to hold professional indemnity insurance.
Conflicts of interest
If there is a conflict of interest in your matter, we have to tell you about it.
Confidentiality
Your information stays confidential, subject to the exceptions the law allows.
Interpreters
Where you need an interpreter, we have a duty to arrange access to one.
The consumer guide
We must give you the OMARA consumer guide, which sets out your rights when using a registered migration agent.
Keeping you informed
We must keep you updated on the progress of your matter, and must not cause unnecessary expense or delay.
A written service agreement
Before we act for you, we must have a written service agreement setting out the work and the fees. Any variation must be given to you in writing. An initial consultation does not require one.
Clear fees and receipts
Fees and disbursements must be set out clearly, and we must give you invoices and receipts. We must not take money from you before the service agreement is in place.
Your money handled properly
We have specific duties about how client money is held, and about refunds where they are due.
Your documents
Your documents must be kept securely and returned to you.
Proper records
We must keep records of our advice to you and maintain your client file.
If the relationship ends
If our work for you ends, we must give you notice and forward correspondence about your matter.
If our registration changes
If our registration is suspended or is expected to lapse, we must notify you, the Department and any review authority.
What no migration agent can do
Be careful of anyone who tells you otherwise.
- No agent can guarantee a visa outcome. Only the Department of Home Affairs decides visa applications.
- No agent can speed up, influence or bypass government processing.
- No agent is part of, or acting for, the Australian Government. We act for you, our client.
- No agent can promise a processing time. Timeframes are set and published by the Department.
Official visa information is published at immi.homeaffairs.gov.au.
The consumer guide
OMARA publishes a consumer guide for people using a registered migration agent. It explains what you are entitled to, what your agent must do, and what to do if something goes wrong. The Code requires us to give it to you.
You can also read it yourself at any time: OMARA consumer guide.
If you are not happy with our service
Tell us. Most concerns are sorted quickly once we know about them.
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Talk to us first
Email [email protected] or call +61 7 3726 5183 and set out what happened. Please include your name and your file or matter reference so we can pull up your file.
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We look into it
We will acknowledge your concern, review the file, and come back to you in writing with what we found and what we propose to do.
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You can go to OMARA at any time
You do not need our permission and you do not have to come to us first. OMARA is the government body that handles complaints about registered migration agents. Start here: before you make a complaint, then make a complaint.
Check our registration
Every registered migration agent has a MARN, which is a public registration number. Ours is MARN 1800859, held by Suman Dua.
You can look up any agent's registration and standing on the public register: search the register of migration agents.
Our practice details
Nationwide Migration and Education
320 Adelaide Street, Brisbane QLD 4000
Phone: +61 7 3726 5183
WhatsApp: +61 7 3726 5183
Email: [email protected]
Website: nationwidemigration.com.au
Registered Migration Agent: Suman Dua
MARN 1800859
Book a Consultation
If you want advice on what may apply to your situation, book a consultation with a registered migration agent.
Book a Consultation Message us on WhatsAppDisclaimer
This page is a plain language summary of the Code of Conduct for registered migration agents. It is general information only and is not legal or migration advice for your circumstances. The Migration (Migration Agents Code of Conduct) Regulations 2021 and the information published by OMARA and the Department of Home Affairs are the authority, and they prevail over anything written here. Migration law and policy change. No migration agent can guarantee a visa outcome, and immigration decisions are made by the Australian Government. For advice on your own situation, book a consultation with a registered migration agent.
Last reviewed: 28 August 2026 | MARN 1800859
Talk to a Brisbane Registered Migration Agent
Nationwide Migration and Education is a registered migration practice (MARN 1800859). This page is general information only and does not constitute personal migration advice. We do not guarantee visa outcomes; all decisions, queue positions and processing times are set by the Department of Home Affairs and may change.
Code of Conduct
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Whether you are sponsoring talent or seeking sponsorship, our Brisbane team manages the full process and maps the permanent residency options that may apply to you.
Contact
Phone: +61 7 37265183
Email: [email protected]
Address: 320 Adelaide St Brisbane QLD 4000
Nationwide Migration and Education
(Appointment-only service in all our offices)
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